Patient and Family Satisfaction Survey Instructions and Information

Patient Satisfaction surveys are to be given to the patient two weeks after the initial hospice visit. Family satisfaction surveys should be given to family members two months following the death of the patient.

NAHC will receive surveys directly from patients and their families, and will provide the following quarterly report to NAHC members or subscribing agencies:

• How many surveys you mailed (based on your response)
• How many surveys NAHC received by patients and families
• The percent of participants responding to each question on a scale of 1-5 (strongly disagree to strongly agree)
• What the average responses were for each questionfor your hospice compared to all hospices participating in the survey

Your agency will be responsible for costs associated with photocopying, distributing, and providing postage for surveys.

To participate in the surveys, please visit www.nahc.org/hospicesurveys and provide us with your information. We will then email you the survey within 2 business days.