Special Hospice Pre Conference Session

Sunday, October 15, 2006
8:30 AM to 2:45 PM
Hyatt Hotel, Baltimore, MD

Data-driven hospice performance management: QAPI beyond the CoPs

The proposed hospice Conditions of Participation (CoPs) require a hospice to develop, implement, and maintain an effective, on-going agency wide data-driven quality assessment and performance improvement (QAPI) program. Hospices must prepare now to meet these requirements before the new CoPs are released in 2007. This full day workshop will provide details on how to do it. Part I will focus on Quality Assessment and Part II will cover Performance Improvement. The presenter will include detailed case studies and time for interactive group discussion - a valuable component for this highly important subject matter, given the evolving nature of the regulations, measurement standards, and agency practices. This is a full day's worth of education - needed by most hospices.

Part I - 8:30 am - 11:15 am

Quality Assessment

• Defining hospice quality (frameworks)
• Selecting appropriate measures
• Organization-wide assessment
  • Operations
  • Outcomes
  • Satisfaction
  • Integrated summary
• Patient-level assessment
  • Comprehensive assessment
  • Ongoing care-planning
• Determining target performance levels
  • Internal trend analysis
  • Benchmarks
• Data management systems, processes, and organization

11:30 am - 12:30 pm - Lunch on Your Own

Part II - 12:45 pm - 2:45 pm

Performance Improvement

• Managing the organization against gaps in the quality assessment
• Benchmarking to drive performance improvement
  • Appropriate benchmarks
  • The process of high-level assessment and drilling down to details
  • Peer networking to identify best practices
• - Selecting appropriate performance improvement projects (PIPs)
  • Patient care
  • Clinical
  • Non-clinical
• Conducting PIPs
• Organizational involvement in PIPs

Course Level: Intermediate