Session Details - Management and Leadership Development

Education Sessions Alternative Services and Private Pay Financial and Business Development Clinical and Disease Management Human Resources Hospice and Palliative Care Services Legal and Regulatory Issues Marketing Management and Leadership Development Pediatric Care Quality and Outcomes Telehealth and Technology Course Schedules Sunday Courses Monday Courses Tuesday Courses

111. Management and Leadership Development
Assessing Your Agency from Head to Toe!
This program is designed to highlight the operational measures, positive quality outcomes, and financial results necessary for success. It will also offer a systematic process for developing an agency dash board report appropriate for internal monitoring, including presentations to your board and staff at all levels of your organization from head to toe.

Objectives:

• Describe Best Practice Management Principles and their application to home care.
• Identify critical benchmarks an agency should monitor to control costs and maintain quality care.
• Describe an effective strategy for the use of Best Practice Management to positively impact outcomes.

Faculty: Gina Mazza, RN, BSN, BestWorks Director, Fazzi Associates, Inc., Northampton, MA; David McDaniel, RN, BSN, MBA, President/CEO, Androscoggin Home Care & Hospice, Lewiston, ME; Robert Agoglia, Principal, Fazzi Associates, Inc., Northampton, MA

Course Level: Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

202. Management and Leadership Development
The Road to Success Is Always Under Construction: Using Process to Improve Clinical and Business Operations Outcomes
This presentation shows how a simple framework used by a home health agency's management staff worked in conducting process improvements by applying principles of Continuous Quality Improvement(CQI). By extracting some of the key elements from the process engineering discipline and utilization of CQI principles, this agency made real progress in attacking the long list of needed process improvements, including increased efficiency, decreased costs, and increased employee satisfaction.

Objectives:

• Discuss the key steps/current research relating to process improvement.
• Describe a methodology for conducting simple process improvements to improve outcomes.
• Identify components of Continuous Quality Improvement (CQI) and integrate them into a process improvement initiative.

Faculty: Nancy Moran, MPH, RN, Administrator and CEO, Advanced Professional Home Health Care, Inc., Troy, MI; Barbara Lewin Allen, MSN, RN, CPHQ, Director of Quality, Risk Management, and Specialty, Advanced Professional Home Health Care, Inc., Troy, MI

Course Level: Novice; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

207. Management and Leadership Development
Measure Right, Manage Right
Clinical and financial managers are challenged with what to measure for effective management of the home care product. Through interactive discussion, direct and indirect costs to the home care product including clinical, operations and management staff will be discussed.

Objectives:

• Define measure of performance in PPS.
• Define the resources and costs to the home care product.
• Identify agency tools to the true measures of agency success.

Faculty: Karen Vance, OTR, Senior Consultant, BKD, Health Care Group, Springfield, MO; Helen S. (Sandy) Morgan, RN, Administrator, John Knox Village, Lee's Summit, MO

Course Level: Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

211. Management and Leadership Development
Embracing Change: Building a Culture of Accountability
This program will show the fundamental building blocks for employee engagement based on Gallup's hierarchy of engagement. In addition, the presenters will describe why a dynamic culture must have an ongoing mentoring program, opportunities for ongoing education, employee recognition, and celebrations of agency and individual successes in order to improve its organizational structure.

Objectives:

• Identify three common indicators that suggest a need to improve accountability.
• Describe three strategies to foster organizational engagement.
• Cite three benefits of a dynamic culture.

Faculty: Jackie Griffin-Rednour, RN, Branch Director, Banner Home Care and Hospice, Gilbert, AZ; Mary O'Sullivan-Schultz, RN, MN, Clinical Education Specialist, Banner Home Care and Hospice, Gilbert, AZ

Course Level: Intermediate; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

312. Management and Leadership Development
Maximizing Home Health Aide Productivity Using Six Sigma Methodology
This presentation will describe the application of Six Sigma, a data-driven performance improvement methodology, to the delivery of home health aide services to address these issues and achieve geographic redistribution of aides.

Objectives:

• Describe key elements of the Six Sigma improvement methodology.
• Identify techniques for collecting and analyzing home health aide visit data.
• Develop plans for improving utilization and decreasing costs associated with home health aide services.

Faculty: Patricia Moulton, PhD, RN, Manager of Education and Research, Atlantic Home Care & Hospice, Millburn, NJ; Betty Jo Gerow, BS,PT, Manager of Rehabilitation Services, Atlantic Home Care & Hospice, Millburn, NJ

Course Level: Novice–Intermediate; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

411. Management and Leadership Development
Dashboards: Check Them Before Flying!
In this presentation, you will learn ways to effectively collect, analyze, and report financial and clinical data in ways that are meaningful for successfully managing operations. After attending this session, you will be able to navigate your agency through complex competitive and regulated environments similar to skilled pilots operating a jet aircraft.

Objectives:

• Describe how dashboards can be used for solid business decisions.
• Describe how to develop a meaningful dashboard.
• Describe and demonstrate how to evaluate and follow-up on indicators in your dashboard.

Faculty: Cathy Follmer, RN, BSN, CRNI, CHCE, Executive Director, Mercy Home Care, Cincinnati, OH; Ron Barrera, Senior Manager, Simione Consultants, LLC, Hamden, CT

Course Level: Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

611. Management and Leadership Development
Laughing All the Way: Harnessing Humor for Serious Results with OBQI
For two home health agencies, what began as a perfunctory nod toward fulfilling "one more government expectation" became a catalyst for creativity, an instigator for positive change, and a powerful source of pride in innovative, multidisciplinary treatment programs. Learn how two agencies used humor to inspire and instruct multidisciplinary clinical staff, using ordinary and inexpensive tools in new and creative ways to transform obligation into opportunity.

Objectives:

• Identify ways of engaging resistant staff in implementing quality improvement projects.
• Examine creative approaches to adult learning that enhance retention.
• Demonstrate how to generate ideas for getting the biggest QI bang for limited agency resources.

Course Level: Novice–Intermediate; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

710. Management and Leadership Development
Planning and Executing a Seamless Transition of Agency Ownership
This program will provide the "do's" and "don'ts" of merging agency operations and cultures. Representatives from Patient Care will discuss processes, tools, and lessons learned from agency mergers they have directed. Real life examples from recent mergers of freestanding and hospital-owned agencies will be presented to give participants tips they can use in managing change.

Objectives:

• Describe how to effectively manage the merger of home health agencies.
• Demonstrate how to preserve the agency's most valuable asset – its employees.
• Discuss lessons learned from agency mergers.

Faculty: Jennifer Gallagher, Chief Development Officer, Patient Care, Newton, MA; Kathryn Christiansen, DNSc, MA, BSN, RN, FAAN, Regional Director, Patient Care at Rush Oak Park, Oak Park, IL

Course Level: Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

711. Management and Leadership Development
Maximizing Information Gathered from Point-of-Care Technology
Point-of-care technology has attained an increasing role in home care over the last decade and gives clinicians the tools they need to meet the ever-changing regulatory challenges and maintain compliance. This session will provide agency administrators with tips on utilizing the data itself, additional data that can be gathered, existing data elements that can provide new insight, benefits of going paperless, and tips to encourage more extensive use by existing staff.

Objectives:

• Discuss evolution of point-of-care technology and where the industry currently is with regard to point-of-care technology.
• Discuss benefits of using point-of-care during the visit and steps to encourage more extensive use by existing staff.
• Explain how one agency went paperless and how management used the data gathered through point-of-care technology.

Faculty: Dianna D'Amico Panomeritakis, RN, MA, CRRN, Director of Patient Services, Center for Nursing & Rehabilitation Long Term Home, Brooklyn, NY; Laurie Chaumont, Clinical IS Computer System Specialist, Center for Nursing & Rehabilitation Long Term Home, Brooklyn, NY; Karen Utterback, RN, MSN, CNA, CHCE, Vice President of Clinical Strategies, McKesson Corporation, Springfield, MO

Course Level: Intermediate; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

810. Management and Leadership Development
Home Care's Role in State Emergency Disaster Preparedness and Planning
This presentation will describe the Emergency State and Federal preparedness and healthcare response exercise (TOPOFF 3) that simulated a pneumonic plague event in New Jersey. Home care agencies' roles and response within the event will be discussed, including prior to, during, and after the simulated event. Recommendations for emergency preparedness plans will be reviewed and discussed in the context of a statewide strategic planning emergency preparedness event.

Objectives:

• Describe the steps to take in planning for a state wide strategic planning exercise about emergency preparedness/bioterrorism events.
• Identify the elements required in-an-emergency preparedness plan and list resources available for staff education about emergency preparedness.
• Discuss home care's role in a state wide strategic planning event for a potential biological terrorist event.

Course Level: Novice–Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA

811. Management and Leadership Development
Home Care 2006: Adopting the Preemptive Assessment Model
In this session, you will learn how the Preemptive Assessment Model works and why it is important to use as a tool to keep your agency on track. The presenter also will teach the fundamentals of the Circle of Refinement and Agency Effectiveness Assessment, and how vital they are to effective agency management.

Objectives:

• Discuss the importance and the structure of the Preemptive Assessment Model.
• Discuss how to use data acquired using the Preemptive Assessment Model to drive major agency decisions and direction.
• Explain the fundamentals of the Circle of Refinement and the utilization of the Agency Efficiency Assessment tool.
• Describe the Preemptive Assessment Model, Circle of Refinement and Agency Effectiveness Assessment.

Faculty: Jeff Lewis, President/CEO, Lewis, Inc., Baton Rouge, LA

Course Level: Intermediate; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

812. Management and Leadership Development
A Wound/Ostomy Consultant Program: How One Agency Developed "From Within"
In this session, you will learn how one small-sized agency's educational initiative led to an on-staff wound/ostomy consultant, and how this upgraded clinical practice decreased costs. The wound care expertise which was developed within this agency led to more accurate identification of wounds, appropriate product selection, decreased visits yet better outcomes, overall reduced costs, and professional growth opportunities.

Objectives:

• Describe four benefits of an In-Hospice Wound/Ostomy Consultant.
• Discuss steps needed to facilitate wound/ostomy certification for staff.
• Describe the role of the wound/ostomy consultant in Homecare.

Faculty: Suzanne Van Loon, RNC, BSN, MPH, Director of Clinical Services, Visiting Nurse Association of Somerset Hills, Bernardsville, NJ; Stephanie Metzger, RN, BSN, CWCN, SOCN, Nursing Supervisor, Wound/Ostomy Consultant, Visiting Nurse Association of Somerset Hills, Bernardsville, NJ

Course Level: Advanced; 1.8 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA)

Home :: About the Meeting :: Travel Information :: Hotel Information :: Speakers Schedule at a Glance :: Exhibiting Information :: Seattle Guide :: Online Registration Registration Form :: Housing Registration :: Educational Sessions :: NAHC's Annual Meeting Golf Outing