Providers Encouraged to Complete the MAC Satisfaction Survey
June 9, 2016 09:10 AM
The annual MAC Satisfaction Indicator (MSI) is now available on each of the contractor’s web site. The survey is an opportunity for home health and hospice agencies to provide feedback on their respective Medicare Administrative Contractor (MAC).
The MSI takes about 10-15 minutes to complete and is designed to measure your satisfaction as a Medicare provider with the performance of your MAC. The MSI will not measure your satisfaction with other Medicare contractor types such as the Railroad Retirement Board (RRB), Recovery Audit Contractors (RACs), and Comprehensive Error Rate Testing (CERT) contractors, Zone Program Integrity Contractors (ZPICs), Supplemental Medical Review Contractors (SMRCs) or Qualified Independent Contractors (QICs).
The survey opened May 16 and will remain open until the Centers for Medicare & Medicaid Services provides a closing date.
Below are links to the MSI for each of the Home Health and Hospice MACs: