Hospice & Palliative Care Educational Sessions
Legal, Regulatory & Risk Management, Hospice
103–Laptop Security, Be Careful Out There
Has your staff ever lost a laptop? What would you do to deal with the data loss and likely breach of patients' private health information? Real world security problems are presented along with real world solutions. Implications of data loss, organizational attitudes as threats to software security are described.
Objectives:
- Security - what is it? Identify security issues with laptops.
- Describe elements of a security plan.
- Discuss how to foster an organizational security attitude.
Faculty: Mary Beth Marciniak, RN, BSN, Supervisor of Application Development, Aurora Visiting Nurse Association of Wisconsin, Milwaukee, WI; Chrissy Constant, Business Application Analyst, VNA of Wisconsin, Aurora, WI; Robert Swenson, Senior Solution Designer, Cerner BeyondNow, Kansas City, MO;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Management & Human Resources, Hospice
109–Recruiting and Retaining the Gamer Generation
This program will give you a glimpse into the minds of the Gen X and Nexter ÒgamersÓ who have grown up in the world of technology. How do you interest them in your workplace? Presenters will provide tools to interview, recruit and retain the generation and interest them in a field where taking care of people is the game of the day.
Objectives:
- Identify characteristics of the gamer generation and how they affect the workplace.
- Demonstrate ways to recruit the gamer generation.
- Describe ways to retain and develop caring employees in this age group.
Faculty: Marcylle Combs, RN, BS, CHCE, President/Owner, Foundation Managment Services, Denton, TX; Brenda Beggs, RN, CHCE, Vice President Clinical Operations, Foundation Management Services, Denton, TX; Michelle Livesay, RN, BSN, CHCE, Regional Director of Telemedicine, Foundation Management Services, Denton, TX;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Telehealth & Technology, Hospice
111–CQI Denver Investigates: Is Telehealth the Silver Bullet?
This session will discuss the challenges of telehealth program development and implementation, describe the educational strategies utilized to integrate the program into daily operations, and identify the impact of telehealth on the agency's patient population. Results of staff satisfaction surveys with the telehealth program and analysis of in-house telehealth referral patterns will be shared.
Objectives:
- Discuss challenges of telehealth program development and implementation.
- Describe the educational strategies utilized to integrate a telehealth program.
- Identify the impact of telehealth programs on the agency's population.
Faculty: Carol Conrad, RN, BSN, MEd, Quality Improvement Manager, Neighborhood Health Agencies, West Chester, PA; Stephanie Kessler, MSN, RN, Telehealth Nurse Coordinator, Neighborhood Health Agencies, West Chester, PA; Elizabeth Fuller, RN, BSN, MSN, Staff Development Coordinator, Neighborhood Health Agencies, West Chester, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Hospice
112–Decision Making and Negotiation at the End of Life
Understand the factors that affect decision making in hospice & palliative care settings. Learn practical strategies and methods for facilitating decisions with patients and families.
Objectives:
- Discuss factors that affect decision making in hospice and palliative care settings.
- Identify practical strategies for facilitating decisions with patients and families.
- Cite methods for helping patients and families deal with uncertainty and conflicting information.
Faculty: Joseph Straton, MD, MSCE, Chief Medical Director, Wissahickon Hospice, University of Pennsylvania Health System, Philadelphia, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Legal, Regulatory & Risk Management
113–The Hospice Medicare Benefit: The Grey Zone
This program has been designed to update hospice providers on the most current interpretations of the Medicare Hospice Benefit. Using a format similar to popular trivia games, participants will have the opportunity to receive information on the 'grey zone' areas of the benefit, increase understanding of the current benefit interpretations and receive innovative education materials to take back to teach staff.
Objectives:
- Identify the purpose of innovative staff education.
- Give an overview of the Medicare Hospice Benefit.
- Describe two grey areas in the Medicare Hospice Benefit.
Faculty: Annette Lee, MS, RN, COS-C, Clinical Product Development Specialist, The Corridor Group, DesMoines, IA; Mary Ann Tsourounakis, RN, MS, Clinical Services Coordinator, Metropolitan Jewish Hospice and Home Care, Brooklyn , NY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Emergency/Disaster/Pandemic Preparedness, Leadership, Hospice
114–Business Resiliency Planning: How to Prepare for the Next Katrina or Major Catastrophe
In the event of a disaster, how can you deliver seamless service to your customers and ensure patient safety and uninterrupted care? The presenter will discuss the industry's current level of preparedness to meet the challenges of an ever-increasing reliance on technology and the threats of our world based on a survey conducted during the 25th NAHC Annual Meeting in 2006. Learn survey results as well as tips on preparing a comprehensive business continuity plan and program.
Objectives:
- Identify key variables in business resiliency.
- Describe the development of an agency-specific recovery plan.
- Discuss management's role in championing business resiliency.
Faculty: Keith Crownover, President and CEO, Delta Health Technologies, Altoona , PA; Thomas J. Kristofco, Senior Vice President, Paradigm Solutions International, Altoona, PA;
Course Level: Intermediate/Advanced; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Clinical & Disease Management, Hospice
115–A Pointed Look at Your Role in Needle Stick Prevention in the Community
Changes in health care delivery have created a dangerous situation for the community and environmental services workers. Patients treating illnesses at home through self-injection are offered limited needle disposal solutions. Community disposal of sharps is subject to little or no regulations outside the health care setting, even though these sharps pose the same health risks as those used inside the health care setting - and the case can be made that there are more risks. Find out the solution. What important role can you play?
Objectives:
- Define the problem and glossary of terms related to needle disposal.
- Identify the six fundamentals that support safe needle disposal.
- Identify how needle disposal policy and protocols fit into your organization's safety initiatives.
Faculty: Jennifer Schumann, Executive Director , Coalition for Safe Community Needle Disposal, Houston, TX; Tina Marrelli, MSN, MA, RN, President, Marrelli & Associates, Inc., Boca Grande, FL; Mary Carr, RN, Associate Director for Regulatory Affairs, National Association of Home Care and Hospice, Washington, DC;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Financial, Hospice
203–Provider Enrollment: Are You Ready?
The Centers for Medicare & Medicaid Services made major changes to the provider enrollment process last year that affect both new and existing home health agencies & Hospices. This program will furnish clear guidance regarding WHAT and WHEN to file, and WHY you need to file accurate information.
Objectives:
- Identify occurrences that require filing full applications, changes of information and changes of ownership.
- List the information that needs to be furnished.
- Discuss the fraud and abuse aspects of these filings.
Faculty: Denise Bonn, Esq., Deputy Director, Center for Health Care Law, National Association for Home Care & Hospice, Washington, DC;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Quality & Best Practices, Hospice
205–HHQI National Campaign Best Practices: Patient Emergency Plans and Teletriage
Every home health agency has some system in place for triaging and responding to patient emergencies. However, these systems are often not effective in meeting patient emergency needs and reducing unnecessary hospitalizations. This session will illustrate how to assess deficits in existing agency systems, and implement state-of-the-art emergency planning and teletriage practices.
Objectives:
- Determine key assets and deficits in your agency's emergency plans and teletriage system.
- Design and advance your agency's teletriage system to assure optimal patient outcomes.
- Link emergency plans and teletriage system to predict and prevent emergent care and hospitalizations.
Faculty: Eve Esslinger, RN, BSN, MS, Project Manager, Quality Insights of Pennsylvania, Bloomsburg, PA; Trina Grove, RN, Clinical Education Coordinator, Lutheran Home Care Services, Chambersburh, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Financial
212–Our Hospice Raised $235,000 with this Free Event - You Can Too!
Ministry Home Care joined with Grammy-nominee Karen Taylor-Good to create a powerful celebration for the company's Wisconsin hospices. Experience the event and learn how to replicate it in your area.
Objectives:
- Identify the impetus for developing this model of fundraising and outreach.
- Describe the model for the Gift of Hospice event including planning and follow up activities.
- Articulate the short- and long-range outcomes of this model of fundraising and outreach.
Faculty: Liz Sheahan, BSW, MA, Community Outreach Coordinator, Ministry Home Care, Inc., Marshfield, WI; Karen Taylor-Good, Karen Taylor-Good Enterprises, Nashville, TN;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice
213–Avoid Hospice Emergency Calls with a "Comfort Pack" Protocol
Presenters will share their ÒComfort PackÓ protocol developed to manage symptoms of an emergent nature common in end-of-life care. Attendees will learn how the program was cost effectively implemented, resulting in greater customer satisfaction for patients, families, physicians and staff.
Objectives:
- Discuss development and purpose of a Comfort Pack protocol.
- List contents of a Comfort Pack.
- Cite the benefits of a Comfort Pack protocol.
Faculty: Dodie Brown, Director, Rapid City Regional Hospital Hospice, Rapid City, SD; Brandi Tackett, RPh, PharmD, Pharmacist, Rapid City Regional Hospital, Rapid City, SD;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Emergency/Disaster/Pandemic Preparedness, Legal, Regulatory & Risk Management, Hospice
214–State Quarantine Laws and the Pandemic Threat: The Challenges of Preparedness Planning to Home Health Care & Hospice
The possibility of an influenza pandemic faces the nation and includes challenges to the field of home health care & Hospice. Questions raised are 'What are quarantine laws,' and 'To what extent are home health care agencies & Hospice administratively and clinically prepared for a pandemic flu and the imposition of quarantine laws?'
Objectives:
- Discuss illustrative state quarantine laws.
- Identify government and multisector roles and preparedness for a pandemic flu.
- Identify potential administrative and policy recommendations.
Faculty: Darryl Crompton, JD, MPH, Healthcare Policy Consultant, Washington, DC;
Course Level: Intermediate/Advanced; 1.5 nursing CEs (MNA Approval Pending);
Clinical & Disease Management, Hospice
215–Infusion Nursing Standards of Practice
This session presents the 2006 Infusion Nursing Standards of Practice. Selected Standards will be discussed within the context of home care with emphasis on the latest research and evidence. Recommendations for home health agencies to ensure knowledge, competency and documentation for home health nurses will also be shared.
Objectives:
- Describe the purpose of the Infusion Nursing Standards of Practice.
- Discuss selected standards applicable to home care.
- Identify areas of practice where nursing knowledge and competency should be assessed.
Faculty: Lisa Gorski, MS, APRN, BC, CRNI, FAAN, Clinical Nurse Specialist, Wheaton Franciscan Home Health & Hospice, Milwaukee, WI;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Quality & Outcomes, Marketing & Business Development, Hospice
302–Pharmacy Program in a Home Health Care Agency - a Win-Win Proposition
This program will describe how one urban home care agency identified a need for a pharmacist in the home health care setting and will discuss an innovative concept of a pharmacist in the home to improve medication reconciliation. Program operationalization and benefits to the patients and clinicians are included.
Objectives:
- Identify reasons for a pharmacist in the home health care setting.
- Describe the role of a pharmacist in a home health care agency.
- Discuss the Pharmacy Program Outcomes.
Faculty: Virginia Tritschler, RN, MHA, Director Risk, Quality & Regulatory Affairs, Visiting Nurse Association of Boston, Charlestown, MA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Quality & Best Practices, Hospice
305–HHQI National Campaign Best Practices: Physician Relationships
Home health patients often are sent to the hospital unnecessarily because of a breakdown in communication between health care providers. Physician communication and relationships are key to best practice for prevention of avoidable hospitalization. The presenters will describe strategies and systems to support optimal and consistent communication with physicians.
Objectives:
- Assess your agency's relationship with your key physicians.
- Design a system to support optimal and consistent physician relationships.
- Integrate physician communication strategies into your agency orientation, competency assessments and reward/recognition programs.
Faculty: Eve Esslinger, RN, BSN, MS, Project Manager, Quality Insights of Pennsylvania, Bloomsburg, PA; Chris Bernes, RN, CPHQ, Project Coordinator, Quality Insights of Pennsylvania, Bloomsburg, PA; Lori M. Metzger, MSN, CRPN, RN-C, Berwick Hospital Home Health, Berwick, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Financial, Leadership, Hospice
308–Winning Strategies for Managing the Billing Process
Home care agencies cannot continue to provide services to the community without effective cash flow management. This session will cater to agency directors, billing department managers, financial managers and other agency leaders looking to improve the quality of billing process management. The session will target such ideas as identifying the leadership qualities needed to effectively manage the billing process, identifying ideal billing staff aptitude, measuring the key indicators of successful billing procedures and assessing billing effectiveness by comparing to industry benchmarks.
Objectives:
- Identify leadership qualities needed to effectively manage the billing process.
- Explain the personal traits of ideal billing staff and assess billing staff aptitude.
- Identify key indicators of effective billing procedures and measuring process performance.
Faculty: M. Aaron Little, CPA, Managing Consultant, BKD Health Care Group, Springfield, MO; William Gammie, VP of Business Services, Celtic Healthcare, Inc., Mars, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Legal, Regulatory & Risk Management, Management & Human Resources, Hospice
309–Hiring Practices: Safely Navigating the Immigration Laws
The quota for immigrant workers has already been reached for the entire year before 2007 even began. Coupled with the ongoing nurse and therapist shortages, the need for talent is at its most dire state. This seminar introduces managers who want to grow their workforce's organically to the opportunity to hire non-U.S. citizen workers.
Objectives:
- Identify federal laws applicable to hiring immigrant workers in healthcare.
- Explain standards to follow when hiring a foreign worker with a proper visa.
- Discuss the consequences of hiring an illegal immigrant in healthcare.
Faculty: Lee Webster, SPHR, JD, MBA, Vice President Human Resources, Professional Healthcare Resources, Annandale, VA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Private Pay, Marketing & Business Development, Hospice
310–Increase Referral Results from Your Web Site: Proven Techniques in Text, Design and Interaction
Adult Internet users now turn to the web to learn about health care. Use your Web site to attract and educate potential clients, families and referral sources, as well as enhance sales. This session explores what works using case studies comparing good and bad Web sites and how they impact marketing efforts.
Objectives:
- Explain the need for a private pay home care business to develop and maintain an effective Web site.
- Implement the elements of a good Web site design for a private pay home care business.
- Design your Web site as a brand component.
Faculty: Merrily Orsini, MSSW, Managing Director, corecubed, Louisville, KY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Hospice, Marketing & Business Development
312–Raising Your Community Profile Through Grief Support
Learn how Pathways Volunteer Hospice has become a high-profile ÒGo-to ResourceÓ for bereavement and crisis in southern Los Angeles County, responding to more than 250 community requests every year.
Objectives:
- Discuss three factors of clinical excellence in a bereavement program.
- Apply four steps to becoming a grief support coach/mentor/advisor.
- Describe a method for connecting with and evaluating the quality of mental health service partners.
Faculty: Bill Hoy, DMin, FT, Bereavement Coordinator, Pathways Volunteer Hospice, Long Beach, CA; Cindy Skovgard, BS, Executive Director, Pathways Volunteer Hospice, Long Beach, CA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Marketing & Business Development
313–How to Tap into Community Referral Sources: Hospitals, Assisted Living Facilities, Physicians and the Public
As the number of hospices continues to grow, competition is naturally increasing. This workshop will present successful techniques from three different parts of the country for different community audiences on how best to work with potential referral sources. Attendees will learn how to develop mutually beneficial relationships with hospitals, assisted living facilities, physicians and the public.
Objectives:
- Discuss ways to work with hospitals to increase referrals.
- Describe how to establish a working relationship with ALFs.
- Identify examples of winning techniques with physicians and the community.
Faculty: TBA
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Emergency/Disaster/Pandemic Preparedness, Hospice
314–Pandemic flu Tabletop Exercise
Home care & Hospice must prepare for the next pandemic influenza! The presenters will address the home care industry's weakness in inadequate drilling regarding emergency plans and procedures. This workshop will provide attendees the opportunity to hone critical thinking skills and learn from each other while having fun. Suggestions and problem solving expertise will be shared from small work group activities.
Objectives:
- Cite components of the Incident Management System.
- Differentiate between paper plans and real-time planning.
- Compare and contrast solutions.
Faculty: Barbara Citarella, RN, MS, CHCE, CHS-III, President, RBC Limited, Staatsburg, NY; Eugene Lucchese, BS, DMAT, MEP, Drill Coordinator, New York StateDepartment Of Health, Troy, NY; Patricia Tulloch, RN, BSN, MSN, HCS-D, Senior Consultant, RBC Limited, Staatsburg, NY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Marketing & Business Development, Clinical & Disease Management, Hospice
315–How to Maximize Census and Quality Outcomes Through Delivery of a Dementia Specialization Program
The number of persons with Alzheimer's disease and related dementia is rapidly rising and 75 percent of these individuals live at home. Gain the evaluation and treatment skills to serve this growing population.
Objectives:
- Identify functional hallmarks and behavioral characteristics consistent with early and middle stage dementia.
- Demonstrate how to use the Adapted FAST to determine cognitive level.
- Identify goals and treatment interventions for early and middle stage dementia.
Faculty: Kim Warchol, OTR/L, President, Dementia Care Specialists, Hillsborough, NC; Chris Ebell, OTR/L, Care Manager/Occupational Therapist, FirstLantic, Lake Worth, FL;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Clinical & Disease Management, Hospice
403–Avoiding the Fall - A Fall Prevention Program
How do the elderly remain in their homes safely? Are the available fall assessment tools valid in the home setting? And how is a fall prevention program implemented? The answers may surprise you.
Objectives:
- Describe the impact of falls upon health care costs in today's health care environment.
- Discuss factors that contribute to fall risk in the home care environment.
- Describe implementing a fall prevention program in the home care agency.
Faculty: Jeremy Pain, BS, Rehabilitation Supervisor and Physical Therapist, At Home Care, Inc., Oneonta, NY; Shannon Ericson, MS, PT, Senior Solution Designer, Cerner BeyondNow, Overland Park, KS; Kim Wipf, MS, RN, CCRN, Solution Manager, Cerner BeyondNow, Overland Park, KS;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Quality & Best Practices, Hospice
405–HHQI National Campaign Best Practices: Medication Management
Medication management and patient teaching are vital to the outcomes of a home care patient. The need for management is noted on assessment, but is often the most difficult part of the care plan to implement with success due to polypharmacy, non compliance and ineffective patient education. This program will help agencies improve patients' knowledge about their medications and the relationship to disease conditions so that they become confident partners in preventing avoidable hospitalizations.
Objectives:
- Identify the factors needed to move your medication management beyond assessment and into action.
- Understand the role of therapy and medication management.
- Discuss medication management with your managed care organization and demonstrate value.
Faculty: Bonnie Kerns, RN, BSN, Community Practice Manager, Quality Insights of Pennsylvania, Pittsburgh, PA; Donna Anderson, PhD, RN, Project Coordinator, Quality Insights of Pennsylvania, Pittsburgh, PA; Janelle Shearer, RN, BSN, CPHQ, Program Manager, Stratis Health, Bloomington, MN; Nadine Paitich, RN, Clinical Director, HealthEast Home Care, St. Paul, MN;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Marketing & Business Development, Hospice
407–Administrators are from Mars, Marketing Liaisons are from Venus - How to Communicate and Develop a Marketing Plan and Commission Structure
Management & marketing staff have different perspectives. Learn how one agency broke the communication barrier and designed a marketing plan and commission structure that motivated their sales force.
Objectives:
- Identify key elements in the development of a revenue and marketing budget.
- Develop a collaborative process that results in a successful commission plan.
- Demonstrate the key elements in ÒsellingÓ a commission plan to the staff.
Faculty: Terry Cichon, CPA, Senior Manager, Director of Healthcare Operations, FR&R Healthcare Consulting, Inc., Deerfield, IL; Debra Muffoletto, RN, BSN, MBA, Adminstrator, Family Home Health Services, Inc., Addison, IL;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Financial, Hospice
408–Current Trends in Home Care & Hospice Mergers and Acquisition
The home care & Hospice merger and acquisition market continues to evolve. In this session attendees will learn what's hot, what's not and why, as well as recent and anticipated changes in valuation the Òtop tenÓ attributes of ideal Home Care & Hospice acquisition candidates and Òtop tenÓ issues providers should consider when contemplating a sale.
Objectives:
- Identify the key factors driving M&A activity.
- Identify recent and anticipated trends in valuation for home care & Hospice providers.
- Identify specific characteristics of a provider that enhance (or detract) from a firm's value.
Faculty: Dexter Braff, MBA, MS, BS, President, The Braff Group, Pittsburgh, PA; Steven Braff, MBA, Managing Director, Home Health and Hospice, The Braff Group, Palm Springs, CA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Management & Human Resources, Hospice
409–Build It and They Will Stay: Retention Strategies that WORK
Learn strategies to stop the revolving door and boost long-term commitment. This session is designed for businesses committed to success through learning about innovative methods to influence retention and keep talent from leaving your organization and going to your competition. This session reveals proven strategies for retention of your most valued asset (your employees).
Objectives:
- Identify the components of a culture for retention.
- Deal with problems to enhance growth, not departure.
- Describe strategies to keep the rookies and provide growth for the experienced.
Faculty: Patricia Jump, RN, BSN, MA, COS-C, President, Acorn's End Training & Consulting, Stewartville, MN; Kristy Bourassa, RN, Manager of Compliance and Regulatory Affairs, HealthEast Home Care, St. Paul, MN; Catherine Barr, RN, BSN, MBA, Senior Director, HealthEast Home Care , St. Paul, MN;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Private Pay, Marketing & Business Development, Hospice
410–Profitable Niches in Private Pay Home Care
Find out proven techniques to grow your private pay home care business by focusing on profitable niches. In this high-impact, interactive session, Stephen Tweed will share the results of his extensive research into referral sources, marketing methods, and specialty programs for private pay home care.
Objectives:
- Identify profitable niches in private pay referral sources.
- Utilize private pay marketing techniques to tap profitable niches.
- Describe private pay specialty programs that could serve as profitable niches.
Faculty: Stephen Tweed, CSP, CEO, Leading Home Care ... a Tweed-Jeffries Company, Louisville, KY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Telehealth & Technology, Hospice
411–Electronic Solutions for Your Business Needs: Choosing the Right Vendor
Selecting and implementing the right electronic solution represents a significant investment. This presentation will address the process to identify the appropriate solution for your organization's electronic medical record.
Objectives:
- Articulate the driving forces that define the need to purchase a new electronic solution.
- Describe the role of the project manager and the required critical behaviors to ensure success.
- Discuss the various phases and key requirements associated with the selection process.
Faculty: Linda Brown, RN, BSN, Home Health Director, Ministry Home Care DBA Affinity Visiting Nurses, Neenah, WI; Janet Manderscheid, CPHIMS, Healthcare Consultant, Virchow, Krause and Company, LLP, Milwaukee, WI; Jaime Potopinski, RN, BSN, MBA, Home Health Supervisor, Ministry Home Care DBA Affinity Visiting Nurses, Neenah, WI;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Hospice, Quality & Outcomes
412–Mind, Body, Spirit: Integral Components of Excellent, Comprehensive End-of-Life Care
This program will highlight the importance of incorporating psychological care, as well as massage and spiritual support, into routine hospice services.
Objectives:
- Describe the importance of incorporating psychological and spiritual care, as well as massage, into routine hospice care.
- Cite the reasons why hospices need to have a psychologist on-hand to attend IDT meetings and to consult on every patient.
- Identify the benefits received from massage and spiritual care.
- Describe the difficulties in diagnosing psychological disorders in patients.
Faculty: Tom Moreland, MHSA, CHCE, President & CEO, Iowa Hospice, Johnston, IA; Eric Barlow, MD, Medical Director, Mind Body Spirit Program, Iowa Hospice, Johnston, IA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Quality & Outcomes
413–Meet New Hospice CoPs with NAHC's QAPI Quality Measures
With the emphasis on quality of care in the proposed Hospice Conditions of Participation, NAHC and its Hospice Association of America Advisory Board chose development of resources to assist in measuring quality of care as the priority for its Hospice QAPI Collaborative Project. The objective was to test and/or develop measures that could facilitate quality improvement of hospice care, fulfill the QAPI CoP requirement, and provide standardization to allow for comparisons within a hospice and/or with other hospices. Presenters will share the data collection and reporting tools developed and tested and how they were used to measure hospice quality of care.
Objectives:
- Describe the testing, evaluation, and recommendations from the collaborative
- Discuss the recommended quality measures and patient assessment items
- Describe the Carolinas Center for Medical Excellence project activities and progress
Faculty: Karen Beckman Pace, PhD, RN, Project Leader, NAHC Hospice QAPI Collaborative Project, Washington, DC; Janet E. Neigh, Vice President for Hospice Programs, National Associaton for Home Care & Hospice, Washington, DC; Anna P. Schenck, PhD, MSPH, Director of Research, The Carolinas Center for Medical Excellence formerly Medical Review of North Carolina, Cary, NC;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Emergency/Disaster/Pandemic Preparedness, Hospice
415–Home Care & Hospice Emergency Disaster Preparedness and Planning: New Jersey Update
This presentation will describe, from New Jersey's Home Care Association perspective, the role that home care & Hospice can play in state wide planning for emergency preparedness. Recommendations for emergency preparedness plans for home care agencies will be reviewed and discussed. Resources for staff education about emergency preparedness will be presented.
Objectives:
- Describe the steps for planning statewide everyday preparedness for homecare, Hospice.
- Discuss the role of homecare in emergency disaster.
- Discuss the elements of an emergency preparedness plan.
Faculty: Josephine Sienkiewicz, RN, MSN, Director of Education and Clinical Practice, The Home Care Association of New Jersey, Princeton Junction, NJ; Joe G. Abrams, Executive Vice President, Apex Innovations, Inc., Olathe, KS;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Hospice
503–Risk Management for the Home Care Provider
Recent growth in home care, hospice and medical staffing industry has spurred an increase in legal liabilities related to patient care. Consumers are taking home care agencies to court over quality of care concerns and liability insurance premiums are rising as a result. Find out how a well designed risk management program can help you control these emerging liabilities and maintain your positive reputation for quality of care while limiting increases in your insurance premiums.
Objectives:
- Identify high risk/high liability areas in home care, hospice and medical staffing.
- Discuss the value and content of a quality of care risk management program.
- Recognize the importance of front-end preventative steps to controlling patient care liabilities.
Faculty: Marie Gaudette, CIC, CPIW, National Sales and Underwriting Manager, Smith , Bell and Thompson, Inc, Burlington, VT; Fred Satink, BS, National Program Risk Manager, Smith, Bell and Thompson, Burlington, VT; Additional faculty representatives from AIG and JCAHO TBD. ;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Leadership, Quality & Outcomes, Hospice
507–Determining Value and Organizational Outcomes of Achieving Magnet Recognition
The awarding of Magnet Status by the American Nursing Credentialing Center is acknowledged as the achievement of Excellence in Nursing. The presenters will describe their achievements and the value of Magnet designation, and will show how quality clinical and financial outcomes can be achieved and result in increased staff satisfaction.
Objectives:
- Describe the journey and outcomes of Magnet designation.
- Discuss the principles of Magnet nurse leaders to serving the workforce and quality outcomes.
- Relate qualitative and quantitative Magnet indicators to return on investment.
Faculty: Shirley Righi, RN, MSN, CNAA-BC, Associate Director of Home Health and Nursing Service, Scottsdale Healthcare, Scottsdale, AZ; Donna Egnatios, RN, MSN, CNAA-BC, Manager Home Health Services, Scottsdale Healthcare, Scottsdale, AZ;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Management & Human Resources, Leadership, Hospice
509–Clinician Recruitment and Retention: Changing Organizational Culture
Presenter will share a threefold strategy that includes implementation of service standards, staff-driven hiring processes and a graduate nurse internship that reduced staff turnover from 40 to 2.1 percent, strengthened accountability, improved quality of care (9 of 10 outcomes met or exceeded national benchmarks) and patient satisfaction (2nd to 70th percentile), and strengthened collegial relationships. The program's success can be measured in the 100 percent retention of enrollees since it's inception!
Objectives:
- Discuss strategies to improve quality of care, the practice environment and RN retention.
- Describe best practice interview techniques.
- Develop a plan for successful implementation of a Home Care Graduate Nurse Internship program.
Faculty: Vickie Cunningham, BSN, RN, BC, Clinical Director, Lehigh Valley Home Health Services, Allentown, PA; Charlene Bergstresser, BSN, RN, Director Planning and Program Development, Lehigh Valley Home Health Services, Allentown, PA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Private Pay, Marketing & Business Development, Hospice
510–Private Pay Start Up: Easy as 1, 2, 3
This in-depth session will walk through evaluating entry into this business line, feasibility studies and implementation of starting a private pay business including: evaluation process, feasibility projections, implementation process, patients, and clients. At the end of the session, the participants will have an understanding of determining the viability of starting a private pay agency and an implementation plan.
Objectives:
- Discuss the viability of starting a private pay agency and an implementation plan.
- Formulate feasibility projections for your agency.
- Describe the implementation process for opening a private pay agency.
Faculty: Lucy Andrews, RN, MS, CHCA, CEO, At Your Service Home Care, Santa Rosa, CA; David Berman, CPA, Principal, Simione Consultants, LLC, Hamden, CT;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Telehealth & Technology, Hospice
511–Finally, On the Road Again - With Your EHR
Make your home care workforce truly mobile. Maximize productivity and access to care by providing your staff with the most up-to-date mobile technology, broadband wireless and tablet computers.
Objectives:
- Identify the key home care business needs for developing wireless capabilities.
- Discuss current available mobility technologies.
- Describe how to set up a wireless pilot and implementation plan.
Faculty: Debby Ramundo, RN, BSN, MSIT, Senior Project Manager - Home Care, Swedish Medical Center, Seattle, WA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Leadership
512–Effective Interdisciplinary Team Meetings
Participants will learn how to achieve a higher degree of personal and professional satisfaction while minimizing the amount of time needed to hold an effective interdisciplinary team meeting. Presenters will share their success in professionalizing and maximizing the effectiveness of the interdisciplinary team's objectives of updating and revising the patient's plan of care.
Objectives:
- Discuss goals and how they inter-relate and change.
- Describe how to identify strengths and teach expected outcomes.
- Explain how to communicate and negotiate conflict.
Faculty: Trisha Arnold, RN, BS, RT (R), Hospice Manager, Intermountain Hospice, Ogden, UT; Janet Gillespie, LCSW, Intermountain Hospice Social Work Consultant, Intermountain Healthcare, Ogden, UT;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice
513–Introducing the Value of Patient-Level Data Analysis in Hospice
With increasingly sophisticated information systems and the advance of hospice outcome measurement, hospices are beginning to utilize patient-level data analysis to target performance improvement and strategies to increase access. This presentation will illustrate some powerful analysis that is possible with even basic patient-level volume and demographic information.
Objectives:
- Determine how to approach accessing patient level data from current systems.
- Identify valuable patient data reports to utilize for management decision-making.
- Describe how to prepare for benchmark analysis of patient-level data.
Faculty: Martha Tecca, MBA, Senior Director, Hospice and PeerForum, OCS, Inc., Lyme, NH;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Management & Human Resources, Hospice
515–Preventing Workplace Violence in Home Care - A Risk Reduction Model
The presentation will provide home care agencies with skills to replicate a workplace violence risk reduction model into their practice. The model includes collaboration with members of local safety and security organizations to determine community risk; the use of off the shelf software programs for data analysis; the development and coordination of an escort security team, and the appropriate preparation and education of staff for field based services.
Objectives:
- Discuss the development of a data driven decision making tool to evaluate visit associated risk.
- Discuss the development and condition of an escort security team.
- Describe safety preparation and competency for staff whose workplace is the community.
Faculty: Susan Wade Murphy, RN, BSN, Senior Clinical Director, Home Care Services, Children's Hospital Medical Center, Cincinnati, OH; Ronald J. Morris, MA, CPP, CHPA, Senior Director, Protective Services, Children's Hospital Medical Center, Cincinnati, OH; Dan Yaross, MSM, CPP, Manager, Protective Services, Children's Hospital Medical Center, Cincinnati, OH;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Hospice
603–Successful Compliance Strategies: Clinical & Legal Aspects
Participants will be provided with clinical and legal compliance strategies that have been proven successful for providers. Discussion will include hot regulatory topics and clinical and legal risk areas. It is crucial that home health providers continue to modify their compliance programs in order to adapt to the ever changing regulatory landscape. This program will help home health providers to implement strategies in order to be successful in maintaining compliance with government regulators.
Objectives:
- Discuss the hot regulatory topics and current government activities, including the OIG Work Plan.
- Identify government enforcement authorities and discuss state and/or federal sanctions.
- Discuss clinical and legal strategies for risk areas identified by the OIG and other government regulatory agencies.
Faculty: Robin Seidman, RN, MSN, MBA, LNCC, Director, Simione Consultants, LLC, Westborough, MA; Connie Raffa, JD, LLM, Partner, Arent Fox LLP, New York, NY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Managed Care, Management & Human Resources, Hospice
607–The Right Staff Incentives for Real Outcomes
CMS defines P4P as a purchasing effort for improving health care quality by rewarding measured improvements of quality, efficiency and outcomes. Providing similar incentives to staff is not a new idea and several models have been presented since P4P became a household name. This session will provide solutions to sufficiently minimize the risk of unintended consequences without relying on chart audits for proof of process. An incentive program will be described that will cultivate clinical reasoning instead of allowing software to draw clinical conclusions.
Objectives:
- Name three unintended consequences of a staff incentive program.
- Describe one solution to minimize the risk of rewarding unintended performance.
- Identify strategies for monitoring incentives.
Faculty: Karen Vance, OTR, Supervising Consultant, BKD Health Care Group, Springfield, MO; Alexandra Davis, RN, BSN, MPA, CPM, Administrator, Home Health Services Wooster Community Hospital, Wooster, OH;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Private Pay, Hospice
610–Implementing Private Pay Lessons Learned After Two Years
As part of their private pay program redesign, the presenters will discuss the educational needs of staff to differentiate the components of a private pay service versus a certified agency and the results achieved. The presenters will also discuss the demand-side mindset required to make a new product line successful. Experience the two year path that this revived private pay program took before hitting the financial benchmarks that were set for success.
Objectives:
- Identify reasons why the initial entry into the private duty market failed.
- Discuss the redesign of the private duty department which strengthened its functioning.
- Identify the financial implications of the changes made to properly develop the program.
Faculty: Andrea Devoti, RN, MSN, MBA, VP/ Executive Director, Neighborhood Health Agencies, Inc., West Chester, PA; David Berman, CPA, Principal, Simione Consultants, LLC, Hamden, CT;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Hospice, Financial
612–Hospice Financial Management as a Strategic Planning Tool
Do you know your market penetration? How do you compare with your competitors? Attendees will learn how to use the hospice cost report as a strategic management tool to find the answers. Emphasis will also be placed on developing the hospice side of your agency to equal your home health business.
Objectives:
- Discuss the value of the hospice cost report as a management tool.
- Cite an example of how hospice programs can measure market penetration.
- Recognize how to benchmark your agency with the competition.
Faculty: Robert J. Simione, BS, Principal, Simione Consultants, LLC, Hamden, CT; Diane Poole, Vice President of Finance, Hocpice Life Care, Holyoke, MA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Hospice, Quality & Outcomes
613–Best Practices for Providing Hospice Services in Nursing Facilities
Hospice services provided for residents of nursing facilities are under close scrutiny by the Office of Inspector General. This workshop will cover the regulatory requirements for hospices to provide this care such as coordinating the plan of care, training facility staff, contractual issues, separate hospice and facility responsibilities, negotiating contracts and payments and related issues.
Objectives:
- Recognize how to meet the regulatory requirements for providing hospice services in a nursing facility.
- Review how to identify and implement a patient-centered hospice plan of treatment in a nursing facility.
- Identify service recovery opportunities and strategies to promote service excellence.
Faculty: Mary Sheehan, RN, MSN, MBA, President and CEO, Midwest Palliative and Hospice Care Center, Glenview, IL; David Miller, Senior Director of Clinical Services, Midwest Palliative and Hospice Care Center, Glenview, IL;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Pediatric Home Care, Hospice
614–Pediatric Hospice Care: A Light in the Darkness ... a Story of Hope
Cincinnati Children's StarShine Hospice gives an overview of program services including nursing, perinatal, psycho/social/spiritual care, bereavement, child life and volunteer services. Family stories will be shared during this session.
Objectives:
- Identify services that could support families with end of life issues.
- Discuss StarShine bereavement and volunteer program.
Faculty: Susanne Cassidy, RN, BSN, Clinical Director, Cincinnati Children's StarShine Hospice, Cincinnati, OH;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Hospice
703–Whistleblowers: What You Need to Know to Protect Your Agency
The health care industry has become the whistleblower's favorite target, and last year saw significant whistleblower action against home care & Hospice organizations. This program will present an overview of whistleblower actions under the False Claims Act.
Objectives:
- Identify the legal basis of a whistleblower case and the process of a whistleblower lawsuit.
- Recognize home care & Hospice risk areas, whistleblower's rights and actions providers can take to deter whistleblowers.
- Discuss recent whistleblower cases against the home care & Hospice industry.
Faculty: Denise Bonn, Esq., Deputy Director, Center for Health Care Law, National Association for Home Care & Hospice, Washington, DC;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Marketing & Business Development, Hospice
708–Marketing and Public Relations for Community Based Agencies
Leaders of a community based agencies must ensure the public understand who they are and what services they provide. Presenter will share new and successful marketing ideas.
Objectives:
- Identify three marketing strategies that will set your agency apart from others.
- Discuss satisfaction as a tool for public education.
- Describe how building relationships within the community is paramount to the success of community based agencies.
Faculty: Donna L. Grimm, RN, BA, MS, CHCE, Past President/Consultant, Community Health Professionals, Inc., Van Wert, OH; Brent Tow, BS, MBOL, President/CEO, Community Health Professionals, Inc., Van Wert, OH; Elaine Stephens, RN, MPH, FHHC, President/CEO, Visiting Nurse Service of Greater Rhode Island, Lincoln, RI;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Marketing & Business Development, Hospice
709–When Consumers Call: How to Turn "Just an Inquiry" into an Admission!
Close to 15 to 20 percent of referrals are never even documented because they're considered Òinformation only!Ó This session will cover all the necessary components of an effective consumer service response system: the talent on the phones, how to respond to requests, communicating with the doctor and hospital, developing alliances with private duty and other agencies and making service calls pre-admit. Valuable data will be provided to convince your team of the payoff.
Objectives:
- Create scripts and worksheet tools to help reps identify key patient and caregiver needs.
- Overcome internal concerns about non-clinical staff managing referrals and follow-up with referral sources.
- Build preferred provider alliances with other home care providers.
Faculty: Polly Rehnwall, Senior Consultant, Polly Rehnwall Inc., Salt Lake City, UT;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Private Pay, Quality & Outcomes, Hospice
710–Private Pay Client-Caregiver-Agency Relationship - Structured for Success
Caregivers working outside of care plans ... clients privately hiring caregivers ... amily member conflicts ... just who IS paying the bill? Sound familiar? Learn how to structure the agency to add value while minimizing caregiver and client issues in the private pay world. This session covers policy, procedures and best practices for avoiding problem situations.
Objectives:
- Create an agency-caregiver-client relationship model for success.
- Identify best practices for the agency client relationship.
- Develop policies and procedures to better handle a variety of agency-caregiver-family dynamics.
Faculty: Pat Drea, RN, BSN, MPA , Vice President, Visiting Angels, Havertown, PA; Suzanne McNeely, MSW, RG, CCF, President, Senior Planning Services, Santa Barbara, CA; Linda Kadan, CEO, Kadan Homecare, Atlanta, GA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Telehealth & Technology, Quality & Outcomes, Hospice
711–Best Practices for EHR Implementation in Home Care
The implementation of an Electronic Health Record in the home care setting can be a stressful and trying time for an agency. This presentation will include real ideas and processes that one agency used to achieve success.
Objectives:
- Describe the planning processes for successful implementation of a new EHR in home care.
- Explain how process evaluation, training and implementation affect project success.
- Discuss how an EHR can be successfully rolled out to an agency.
Faculty: Melody Lahann, MS, MHCA, Education Coordinator, St. John Home Health & Hospice, Tulsa, OK; Robert Swenson, Senior Solution Designer, Cerner BeyondNow, Kansas City, MO;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Leadership
712–Optimizing the Home Care-Hospice Continuum through Integrated Management
Case studies of three different providers who have blended their home care & Hospice organizations illustrate the benefits and challenges of moving to an integrated approach. In a facilitated panel presentation and discussion, the provider leaders will share their operating models, highlighting similarities and differences, and will respond to questions and suggestions from session attendees. There will be an opportunity for attendees to share their own experiences in managing the home health-hospice continuum of care.
Objectives:
- Recognize the value of integrating home health & Hospice care to meet patient and family needs.
- Identify challenges of a blended organization.
- Describe structures and processes to overcome challenges and optimize the blended organization.
Faculty: Martha Tecca, MBA, Senior Director, Hospice and PeerForum, OCS, Inc., Lyme, NH; Representatives from Providence Home Health and Hospice, Oregon , Kno-wal-lin Home Health and Hospice, Maine, Alacare, AL;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Legal, Regulatory & Risk Management
713–What's New in Hospice Medical Review
Expansion in the provision of hospice services has resulted in increased medical review of hospice claims. Attendees will learn from a fiscal intermediary medical director what types of claims are drawing attention and how to properly document to ensure payment. The medical director and a hospice provider will discuss specific case examples to clarify billing for appropriate levels of care.
Objectives:
- Identify types of hospice claims attracting medical review.
- Discuss effective documentation of care provided.
- Describe examples of appropriate level of care billing.
Faculty: James Cope, MD, Medical Director, United Government Services, Milwaukee, WI; Timothy Boon, RN, BS, CRNH, Vice President for Hospice and Palliative Care, Connecticut VNS, Wallingford, CT;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Quality & Outcomes, Hospice
714–Reducing Falls: A Benchmarking Project that Works
Need a way to improve outcomes, benchmark your efforts and not overwhelm your staff? This workshop will give you definitions, data collection methods and assessment tools needed to track/trend falls.
Objectives:
- Define what constitutes a fall.
- Identify assessment and measurement tools used to assess patients and track falls.
- Describe the steps to track and trend fall incidents and collect resulting data.
Faculty: Mary Calys, PT, MS, BSW, Coordinator, North Kansas City Hospital, North Kansas City, MO; Rebecca Murrell, RN BSN COS-C, Supervisor, North Kansas City Hospital Home Health, North Kansas City, MO;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Quality & Outcomes, Hospice
716–Accreditation the ACHC Way!
ACHC is nationally recognized by CMS and is a viable alternative for accreditation. Learn about our easy to understand standards and consultative approach to the accreditation survey process. Attendees will walk through the specialized ACHC accreditation process, learning about CMS deeming authority, Medicare COP's as well as licensure rules.
Objectives:
- Discuss regulatory requirements related to home health & Hospice.
- Discuss ACHC process and standards.
- Discuss QI and Emergency Preparedness plans and application to specific standards.
Faculty: Sherry Hedrick, RN, BSN, MPH, Director of Clinical Compliance and Accreditation, Accreditation Commission for Health Care (ACHC), Raleigh, NC; Teresa Harbour, RN, BSN, MPH, Director of Home Care Services, Surrry County Health Department, Mt. Airy, NC;
Course Level: Novice; 1.5 nursing CEs (MNA Approval Pending);
Financial, Hospice
801–Financial Managers Open Forum
The NAHC Annual Meeting closes the final day of workshops with the Open Forum of the Home Care & Hospice Financial Managers Association (HHFMA). The Open Forum offers the opportunity for CFOs, CEOs, consultants and anyone else interested in the financial management issues of home care & Hospice to get updates from the nation's leading experts, raise questions on matters of concern and to provide comment on the direction needed for home care & Hospice.
Objectives:
- Identify current issues and trends in home care & Hospice financial management.
- Explain policy positions and strategies of HHFMA and NAHC regarding financial management issues.
- Identify anticipated changes in Medicare and Medicaid rules that would impact the financial management of home care & Hospice.
Faculty: William A. Dombi, Esq., Vice President for Law, National Association for Home Care and Hospice, Inc., Washington, DC; Representatives of the Home Care and Hospice Financial Managers Association 2007 Workgroup ;
Course Level: N/A; 0.0 nursing CEs (MNA Approval Pending); 0.0 CPEs (NASBA/SKA);
Clinical & Disease Management, Hospice
803–Newest Innovation: Re Invent the Primary Care Model - Use Home Health, Hospice Clinicians as Partners in the Medical Clinic Setting with Amazing Results
Learn how your agency via the medical clinic setting can connect patients more timely with community resources, home health & Hospice, with higher patient compliance to treatment management and cost reduction for the agency.
Objectives:
- Discuss how this program can be implemented in your community.
- Describe the effectiveness of the program.
- Describe how to build this type of program in your community.
Faculty: Joan Copeland, RN, BS, CHPQI, Director of Business Development, Providence Hospice & HomeCare of Snohomish County, Everett, WA; Velda Filzen, RN, BSN, Manager Partners in Palliative Care Program, Providence Hospice & HomeCare of Snohomish County, Everett, WA;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Clinical & Disease Management, Hospice
804–The Infamous Nurses' Bag: Infection Control and Evidence Based Practice
This program presents an update on the latest information in infection control in general and provides recommendations for home health care practice related to infection control. An observed clean home could be highly contaminated. Patient care articles contained within a bag do come into contact with patients, making safety considerations a priority concern. Primary research on nursing bags will be presented.
Objectives:
- Describe current trends in human infectious disease pertinent to home healthcare practice.
- Explain general infection control and prevention practices for home health care.
- Identify optimal infection control and prevention practices for the care and handling of nursing bags.
Faculty: Irena Kenneley, PhD(cand), APRN-BC, CIC, Infection Control Consultant, Case Western Reserve University, Cleveland, OH; Elizabeth Madigan, PhD, RN, FAAN, Associate Professor of Nursing, Case Western Reserve University, Cleveland, OH;
Course Level: Novice; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Hospice
806–CAHABA GBA: Meet Your Medicare Regional Home Health Intermediary
CAHABA GBA will host an informative session to provide an update on the latest Medicare information for home health & Hospice providers. This is a wonderful opportunity for providers to present their questions and concerns directly to the intermediary.
Objectives:
Faculty: Janna Arndt, MPA, Education Coordinator, CAHABA Government Benefit Administrators(r), LLC, Des Moines, IA; Deanna Whitlock, RN, Manager, CAHABA GBA, LLC, Part A Provider Outreach and Education Department and Manager of Provider Contract Center, Des Moines, IA;
Course Level: Not Applicable;
Legal, Regulatory & Risk Management, Hospice
808–Palmetto GBA: Meet Your Medicare Regional Home Health Intermediary
Palmetto GBA will host an informative session to provide an update on the latest Medicare information for home health & Hospice providers. This is a wonderful opportunity for providers to present their questions and concerns directly to the intermediary.
Objectives:
Faculty: Krisdee A. Schmale, BS, Ombudsman, Palmetto GBA, Columbia, SC; Kim Campbell, Manager of EDI, Palmetto GBA;
Course Level: Not Applicable;
Legal, Regulatory & Risk Management, Hospice
809–Key Compliance Issues Facing Hospice Providers
Hospice providers face a unique set of compliance risks. Presenters will address the compliance risk areas specific to hospice providers. This presentation will identify proactive compliance strategies a hospice should implement as part of its risk management plan.
Objectives:
- Identify the primary compliance risk areas facing hospice providers.
- Describe potential consequences if a hospice program neglects to adopt and implement effective compliance measures.
- Discuss proactive compliance strategies a hospice should adopt as part of its comprehensive risk management plan.
Faculty: Andrew Wachler, Esq., Principal, Wachler & Associates, P.C., Royal Oak, MI; Karen Dropping, Senior Vice President of Program Integrity, Continuum Hospice Care, New York, NY;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Private Pay, Marketing & Business Development, Hospice
810–Build Your Private Pay Referral Base through Elder Law Attorneys
One key to expanding your private pay business is expanding your client referral sources. Elder law attorneys are already helping potential clients who might also need home care. Establishing relationships with this valuable referral source is another avenue to increase private pay business.
Objectives:
- Describe why elder law attorneys have potential to generate client referrals to your private pay home care agency.
- Develop marketing and recruitment ideas including elder law attorneys.
- Implement a long term relationship plan with elder law attorneys.
Faculty: Bradley J. Frigon, JD, LLM (Tax), CELA, CELA, Law Offices of Bradley J. Frigon, Englewood, CO; Marcia Gutierrez, MS, Manager, Private Duty Division, Best Care, Inc., Englewood, CO;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending); 1.0 CPEs (NASBA/SKA);
Telehealth & Technology, Hospice
811–Continuum of Care: Grant Yields Insights into Integrated Technology Approach
Presenters will share their case study and share positive experiences of telehealth funded by a federal grant. Using this unique program, physicians can manage their patients' telehealth alerts by using the EMR. Pharmacists can review medication sheets for accurate list of meds prescribed and new prescriptions to identify contradictions or adverse effects.
Objectives:
- Describe the processes needed to implement a telehealth program.
- Identify different ways to fund telehealth programs including grant writing.
- Discuss the case study of CMH and the results achieved by having physician involvement in using an EMR and pharmacist consulting.
Faculty: Valerie Noblitt, RN, BC, Clinical Manager, CMH Healthcare, Bolivar, MO; Jennifer Earl, Specialist, Citizens Memorial Healthcare, Bolivar, MO;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Quality & Outcomes
812–Telehospice: Uses and Best Practices
This session will address how telehospice can enhance the end-of-life experience for patients and families and will focus on overcoming the barriers to successful implementation.
Objectives:
- Identify the benefits of telehospice technology.
- Discuss the barriers to successful implementation.
- Discuss one agency's successes in implementing telehospice.
Faculty: Amy Peck, RN, Clinical Project Manager, McKesson Corporation, Springfield, MO; Rhonda Perrin Oakes, RN, CHPN, Director of Clinical Care, Caris Healthcare, Knoxville, TN;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Hospice, Leadership
813–Dream to Reality: Hospice House Design, Construction and an Owner's Perspective One Year After Opening
This program will give an architect's overview of the steps in the design and construction of a Hospice House with an emphasis on good design principles for patients, family, staff and an owner's perspective one year after completion of their facility.
Objectives:
- Explain the approach and critical paths for the design and construction of an Inpatient Hospice House.
- Identify good Inpatient Hospice House design principles for patients, family and staff.
- Discuss an owner's perspective one year after opening and operating their Inpatient Hospice House.
Faculty: James Faulkner, AIA, NCARB, President, Matrix Architects, Dayton, OH; Raymond Clark, RN, BSN, MA, Vice President, Universal Health Services, Fort Worth, TX;
Course Level: Intermediate; 1.5 nursing CEs (MNA Approval Pending);
Legal, Regulatory & Risk Management, Hospice
814–National Government Services: Meet Your Medicare Regional Home Health Intermediary
National Government Services will host an informative session to provide an update on the latest Medicare information for home health & Hospice providers. This is a wonderful opportunity for providers to present their questions and concerns directly to the intermediary.
Objectives:
Faculty: Jeanine Bourchard;
Course Level: Not Applicable;
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