Examination Registration and Testing Procedures
Home Care University uses Edgia, an on-line test management company and the nation wide Thomson/Prometric Technology Centers to provide testing services for the CHCE examination.
The CHCE examination is administered year round in a multiple choice computerized format on behalf of Home Care University and the National Association for Home Care & Hospice. The examination is administered via the Thomson/Prometric Technology Centers. This computer-based administration allows the CHCE examination to be offered securely in more than 300 locations in the United States, reducing travel costs and allowing candidates to schedule exams at their convenience.
An approved application is valid for twelve months from the date of the approval letter. The test may be taken a maximum of three times within the twelve month period. Candidates must wait thirty days before retesting. A fee is required for re-testing.
Home Care University provides an approval letter to candidates confirming eligibility after review of the application. The letter includes:
- An eligibility code
- Dates of eligibility period (twelve months from the date of the approval letter)
- Instructions for test registration online via link with www.nahc.org and www.edgia.com
The candidate accesses www.nahc.org to register for the CHCE examination. The candidate is required to provide name, address, phone number, and Social Security number.
The eligibility period is checked by Edgia to make sure the candidate is within the dates specified in the approval letter from Home Care University.
The candidate concludes on-line registration by entering his/her billing information and pays for the certification with a credit card. After the registration is complete, the candidate can click on a link to print an authorization letter and/or take a sample exam in order to become familiar with taking an exam online. The authorization letter is also emailed to the candidate by Edgia.
ADA qualifications (if applicable) are validated with the candidate.
Contacting Prometric Test Centers
The authorization letter instructs the candidate to call a Thomson/Prometric 800 number to schedule a test date.
The candidate informs the Prometric customer service registration (CSR) he/she is taking a test using the NET account. The candidate will then inform the Prometric CSR of his/her authorization number located on the authorization letter.
The CSR will then ask for first name, middle initial, last name, evening phone number, daytime phone number, address, city, state and zip code. The Prometric CSR will locate a test center site convenient for the candidate and then determine a test time convenient for the candidate. The Prometric CSR will then give the candidate a confirmation number and ask the candidate to repeat everything.
If special ADA accommodations are required, a slightly different authorization letter is generated at purchase time. The letter will include the Thomson/Prometric 800 number that will connect the candidate to the group at Prometric that handles special scheduling considerations.
Prometric Holiday Test Exceptions
No testing will be conducted on the following holidays or holiday weekends:
|New Year’s Day
Martin Luther King
New Year Eve’s Day
This holiday schedule is subject to change.
Special Testing Accommodations
Prometric certifies that it shall comply with the provisions of the Americans with Disabilities Act (42 USCG Section 12101 et seq.) and Title VII of the Civil Rights Act, as amended (42 USC 2000e, et seq.) in accommodating candidates who, because of disability, need special arrangements to enable them to take an examination. If you need special arrangements for testing because of a disabling condition, you may ask for special testing services. All examination sites have access for candidates with disabilities.
Candidates must be approved for special accommodations before Prometric can agree to provide them. Prometric can provide an accommodation only after it is informed by Home Care University that candidates qualify for the accommodation. Therefore, it is best to first obtain approval for special accommodation from Home Care University before calling Prometric for a testing date and time. Auxiliary aids and services will not be authorized by Home Care University if they would fundamentally alter the nature of the examination or if providing them would result in undue burden for Home Care University or Prometric.
In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationary by your religious advisor and sent to Home Care University, which will notify Prometric of your request. You must be approved for non-Saturday testing by Home Care University before Prometric can schedule you for a test session.
To Change or Cancel a Prometric Test Center Reservation Without Penalty
Candidates may reschedule or cancel test appointments by calling the test center or the nation wide Prometric registration number by noon two days prior to the scheduled testing time. For example, to cancel a test scheduled for Monday, you must notify Prometric by noon on Friday before the Monday appointment. If you are scheduled for a Tuesday, you may cancel by calling Prometric before noon on Saturday. However, messages left on answering machines on weekends are not acceptable. If you cannot contact a local test center to cancel your appointment, call (800)853-6769. It is your responsibility to cancel your appointment. Failure on your part to reach Prometric in adequate time does not release you from payment for an examination that you cannot attend.
If you call within the appropriate time limits (more than 48 hours before the scheduled test) you may reschedule your exam. If you do not wish to reschedule, no refunds are
If you cancel after the 48-hour time limit, fail to show up for a scheduled appointment or arrive late, your fee is forfeited.
|If your examination is scheduled for:
||You must cancel or change your appointment by noon eastern time -
||Friday of preceding week
|Saturday of preceding week
||Monday of preceding week
||Tuesday of preceding week
||Wednesday of preceding week
||Thursday of preceding week
Excused Absences from a Scheduled Examination
If, on the day you are scheduled to test, you are unable to attend the examination for which you were scheduled, you may be excused for the following reasons:
- Illness-either you or an immediate family member
- Death in the immediate family
- Disabling traffic accident
- Court appearance or jury duty
- Military duty
All candidates seeking excused absences must submit written verification and supporting documentation of the situation to Prometric within 14 days of the original examination date.
Documentation for medical absences must have the original signature of the medical practitioner.
Stamped signatures will not be accepted.
Locations of Prometric Test Centers and Test Dates
Information regarding the location and time for the examination may be obtained by calling Prometric at the toll-free number listed on the Communications Page. At the time you call to make your examination reservation, the customer service representative will provide you with specific information and directions to the test center.
Candidates may re-test two times, but must wait thirty days before registering for a re-test. The fee is $ 275.00 for NAHC members and $ 470.00 for non-members. The application fee is waived for re-test. To retest, you must notify HCU in writing of your intent before registering for another test. You will receive a letter that includes a new eligibility date. After thirty days from the last test date, you may then register for another test. The exam may be taken three times during the 12-month eligibility period.
Examination sessions are scheduled for 8:00 AM and 1:00 PM. Your specific reporting time will be given when you make your examination appointment. Please allow sufficient time to find the test center. You should make sure you have all necessary documentation before you report for registration. It is recommended that you report to the test center 30 minutes before the beginning of the scheduled examination session for registration.
Candidates who arrive late for the examination will forfeit their reservation and fees.
What to Take to the Test Center
When registering at the test center, as an approved candidate you are required to have the following items:
- Two forms of identification, one of which has a recent photograph
- Authorization letter from Edgia with the confirmation number given when the examination reservation was made
Approval letter from Home Care University
If you do not present proper identification on the examination day, you will be denied admission to the test.