Chip Bell to Address NAHC’s 2013 Annual Meeting & Exposition on Saturday, November 2nd
2013 NAHC Annual Meeting & Exposition General Session Speakers Announced
Chip Bell helps companies build cultures that support long-term customer loyalty. As founder of The Chip Bell Group, he works from both Dallas, Texas, and Atlanta, Georgia. Before starting the firm in 1980, he was director of management and organization development for NCNB, now Bank of America. He holds graduate degrees from Vanderbilt University and George Washington University, and brings both academic and real-world experience to his many publications.
Bell is the author or co-author of several best-selling books, including Customer Loyalty Guaranteed, Service Magic, Customers as Partners, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and his latest The 9 ½ Principles of Innovative Service.
He is also the author of over 300 articles that have appeared in professional journals, such as Management Review, Quality Digest, Leader to Leader, Journal of Management Consulting, and CARING magazine.
To register to attend NAHC’s Annual Meeting, and to hear Chip Bell in person, please click here.