CMS Conducting Survey Mode Experiment for Hospice CAHPS Survey Responses
The National Association for Home Care & Hospice (NAHC) has learned that the Centers for Medicare & Medicaid Services (CMS) is launching a CAHPS Hospice Survey Mode Experiment under which they are seeking information to help in the development of adjustors that will allow for better standardization across hospices that participate in the CAHPS survey. The experiment seeks to adjust accordingly to the survey mode used by the different hospices: mail, telephone, or mixed mode. CMS is working with the RAND Corporation on the project and outreach by both CMS and RAND is currently being made to selected hospices relative to participation.
Hospices should note that the hospice participants for this project have been selected by CMS based on them having met specific criteria that have been established. CMS is not taking additional hospices into the experiment at this time.
According to CMS, the mode experiment will help CMS develop survey mode adjustments to achieve the goal of fair and standardized comparisons across all hospices that participate in the CAHPS Hospice Survey. It is necessary to make adjustments to account for the effect of the mode of survey administration (i.e., Mail Only, Telephone Only and Mixed Mode) in which caregivers respond to the CAHPS Hospice Survey. These adjustments are intended to eliminate any advantage or disadvantage in CAHPS Hospice Survey scores that might result for a hospice based on the mode in which its caregivers respond to the CAHPS Hospice Survey.
:: Read Full Article