Community Care Call Center to Help Veterans with Choice Program Billing Issues Announced by VA
On Monday, March 14, 2016, the Department of Veterans Affairs (VA) announced a Community Care Call Center to assist veterans with resolving adverse credit reporting or debt collection issues resulting from inappropriate or delayed Choice Program billing.
“There should be no bureaucratic burden that stands in the way of Veterans getting care,” said Dr. David Shulkin, Under Secretary for Health. “We continue to work to make the program more Veteran-friendly.”
Last year, reports surfaced of veterans across the country facing delays and denials in services. The National Association for Home Care & Hospice (NAHC) received reports of VA denying authorizations and renewal authorizations of home health and other services due to funding shortages. NAHC contacted VA officials along with Congressional staff responsible for VA health care, reporting the problems facing veteran’s in need of home care. Overall, VA health care has been in the spotlight with repeated instances of care access problems and quality of care concerns. The home care issues are another example of those problems.
:: Read Full Article