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  NAHC Report: Issue# 2922, 6/8/2016
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Providers Encouraged to Complete the MAC Satisfaction Survey
Home Care and Hospice Salary & Benefits Studies Currently Underway
For Your Information: How to Avoid Risk while Meeting Care Needs: Getting Hospice GIP and Continuous Care Right!
Job Corner: 1) Executive Director, VNAs of Vermont; 2) Director, Hospice, OSF Healthcare
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Providers Encouraged to Complete the MAC Satisfaction Survey

The annual MAC Satisfaction Indicator (MSI) is now available on each of the contractor’s web site. The survey is an opportunity for home health and hospice agencies to provide feedback on their respective Medicare Administrative Contractor (MAC).

The MSI takes about 10-15 minutes to complete and is designed to measure your satisfaction as a Medicare provider with the performance of your MAC. The MSI will not measure your satisfaction with other Medicare contractor types such as the Railroad Retirement Board (RRB), Recovery Audit Contractors (RACs), and Comprehensive Error Rate Testing (CERT) contractors, Zone Program Integrity Contractors (ZPICs), Supplemental Medical Review Contractors (SMRCs) or Qualified Independent Contractors (QICs). 

The survey opened May 16 and will remain open until the Centers for Medicare & Medicaid Services provides a closing date.

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Home Care and Hospice Salary & Benefits Studies Currently Underway

The Hospital & Healthcare Compensation Service (HCS), in a cooperative effort with the National Association for Home Care & Hospice (NAHC), has announced that the annual Home Care and Hospice Salary & Benefits studies are currently underway.  Now in their 25th year of publication, the Reports are recognized as the authoritative source for comprehensive marketplace data for home health and hospice agencies. 

Both studies include data on 60-plus jobs from CEO, CFO, to RN, LPN, MSW, and HCA, to Clinical Support Staff. Data are reported by county, state, revenue size, profit type, and agency type. The results also include 19 fringe benefits, turnover rates, shift differentials, productivity data and more! New this year:  Coder, Oasis Specialist, and Performance Improvement Specialist jobs, as well as how per visit staff are compensated for PTO/Vacation. 

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How to Avoid Risk while Meeting Care Needs: Getting Hospice GIP and Continuous Care Right!
Web Event: Tuesday, June 21, 2016, 1:00 PM – 2:30 PM Eastern

Program Description:

As part of the Medicare participation agreement, hospices commit to having general inpatient acute care (GIP) and continuous home care (CHC) available when patient need dictates that one of these levels of care is appropriate. Research findings of the Centers for Medicare & Medicaid Services (CMS) and the Office of the Inspector General (OIG) have raised serious concerns about potential misuse of GIP — including both inappropriate use when patients are not eligible as well as instances where hospices do not have GIP available in the event that a patient may need it. These concerns have only intensified with the findings from data gathered for use in hospice payment reform efforts. CMS is also closely watching utilization trends in continuous home care (CHC). Given that CHC and GIP are under intense scrutiny, it’s time to ensure that your use of these levels of care “syncs” with the applicable regulations. As a special bonus, attendees will receive a GIP Audit Tool for use in their agency.

Program Objectives:

  • Review the CMS regulations for the GIP and CHC levels of care
  • Discuss the similarities and differences between general inpatient care and continuous care
  • Identify patient eligibility criteria and expected documentation for each level of care
  • Discuss barriers to the use of GIP and CHC
  • Share applicable scenarios for utilizing each level of care

Panel of NAHC Experts:

  • Katie Wehri, CHC, CHPC, Hospice Operations Expert, NAHC
  • Susan Garcia Strauss, Chief Compliance Officer, HopeHealth, Hyannis, MA


Live Event plus Recording: Members -$150, Non-members - $300

Recording Only: Members -$150, Non-members - $300

Click Here to Register!

Executive Director, VNAs of Vermont

The VNAs of Vermont is a membership organization of ten not-for-profit Visiting Nurse Associations in Vermont. The purpose of this organization is to increase knowledge of and to develop, improve, and expand the quality of community based home health and hospice care in Vermont. This is done through fostering collaboration and cooperation amongst member agencies and partner organizations and programs, education, leadership and public policy and advocacy.

The Executive Director is a dynamic leader who creates vision and strategically executes a plan to the membership organizations:

  • Works in conjunction with the Board of Directors to prioritize initiatives, issues, and presents to legislators or state officials
  • Possess knowledge of health care reform, accountable care organizations and health care provider systems in conjunction with home health and hospice’s role in the delivery of health services
  • Demonstrates skills as an effective and persuasive communicator, negotiator and motivator
  • Demonstrates creative thinking and innovative capabilities for and with the members.

To apply, forward cover letter, resume, and salary expectations to Sandy Rousse, VNAVT President:, or by mail: CVHHH/VNAs of VT ED Search, Attn: Sandy Rousse, CEO, 600 Granger Road, Barre, VT 05641.

Director, Hospice

OSF Healthcare “More than a Career … A Calling”

OSF Healthcare has a Director, Hospice opportunity available in our hospice division, located in Peoria, IL. The responsibilities would include supervision and operational oversight of hospice operations in all regions and for the clinical care and non-clinical services delivered to patients with twenty-four hour accountability for patient care and operations of the hospice division. Candidates must have a current RN license and bachelor’s degree. Three years of management/supervisory experience and hospice experience preferred. OSF Healthcare offers excellent benefits and compensation.

Inquires can be directed to or please apply online at

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