Testimonials

When I first became a homecare executive, my predecessor and first home health & hospice mentor advised me to join HHFMA. “And never miss the Finance conference!” It was fantastic advice. The HHFMA has been a great source of current information over my career, and its mentoring program was a terrific additional benefit. I was fortunate to be assigned a wonderful mentor, Marcylle Combs. She answered my questions, introduced me to others, and helped me navigate all the resources available to members through NAHC and the HHFMA. I’ve also really enjoyed mentoring others over the years. If you are new to the HHFMA, a mentor can help you optimize your membership. If you are experienced, serving as a mentor is a wonderful way to give back to the homecare and hospice community.
Carolyn Flietstra BSN RN, Executive Vice President (Retired), Christian Living Services
The HHFMA Mentorship program has provided me with a great professional relationship with someone outside of my own organization. My mentor has been a great sounding board and someone I can reach out to as for insight and guidance related to professional development, speaking opportunities, educational resources and especially career aspirations. We often work together to discuss both financial and regulatory changes that will impact the home health and/or hospice industries. I cannot stress enough the value I have received being in the HHFMA Mentorship program and plan to become a mentor myself.
Mike Simione, Director of Cost Reports, SimiTree Healthcare Consulting
Through the HHFMA Mentorship program I have had several formal and informal conversations with my assigned mentor. This has provided the opportunity to evaluate and achieve my career goals within the industry – like being appointed to the HHFMA Workgroup. The knowledge I have gained since joining the industry has been extensive and the HHFMA Mentorship program has played a major role in my career development. I will continue to contribute to the success of this initiative, including becoming a mentor myself.
RJ Gagnon, CFO, Androscoggin Home Health and Hospice
One of the most significant benefits of joining a professional organization, like NAHC, is the opportunity it provides to either be a mentor or to find one. As a previous “mentoree,” I am a huge advocate for the NAHC Mentorship program. I was blessed to gain Carolyn Fleistra as a mentor. Carolyn offered me the ability to learn the industry and association from someone who had worked in the industry at the executive level for years and someone who had been involved in the organization at a high level. She shared her experiences, shared tips, ensured I knew where to be, and above all, gave me a sense of belonging. I highly encourage anyone to seek mentorship
Summer Napier, President, Healing Hands Healthcare, LLC

Home Care Pulse

About Home Care Pulse

Home Care Pulse leads the home care industry in quality assurance, performance benchmarking, and caregiver training. On behalf of agencies across North America, Home Care Pulse surveys over 15,000 clients/caregivers monthly to gather satisfaction scores and feedback on how they can improve. In February 2020, Home Care Pulse merged with nationally recognized training provider, In the Know, and helps more than 6,000 healthcare organizations train, engage, and retain more caregivers.

Apart from client/caregiver surveys and caregiver training, Home Care Pulse also provides tools to monitor, analyze, and generate more online reviews; conducts the annual Home Care Benchmarking Study, and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores.

Home Care Pulse’s mission is to empower home care providers to deliver superior care.

Home Care Pulse Benchmarking Study

2021 Special NAHC Member Report

NAHC Member Discounts on Home Care Pulse Services

Take advantage of your NAHC membership discount on HCP services

2021 Metric of the Month
January Tracking Hospital Readmission Rates in Home Care	February 2019 Office Staff Turnover & Benefits	March Billing Rates
April Professional Caregiver Training	May	June Caregiver Turnover Rate 2020
July Caregiver Satisfaction	August 2020 Office Staff Turnover & Benefits	September
October	November	December

2021 Metric of the Month