Data Point: January 2021
As the COVID-19 pandemic persists, there continues to be a large focus on keeping our aging population in the home. As an industry, we’re maturing and need to continue to use solid data when pursuing and working with professional referral and payer sources.
In 2021, every home care agency should be tracking (1) hospital readmissions (2) ER visits (3) client falls (4) Client NPS Scores (5) Caregiver eNPS Scores to not only track outcomes at your agency, but show the value we add to the entire continuum of care.
Additional Resource: Why Your Home Care Agency Needs to Track Hospital Readmission Rates in 2021